Trusting Malcolm Gray with your personal details

This privacy policy sets out how we use and protect any information that you give us when you use this website, come into our practice or speak to us over the telephone.

Malcolm Gray is committed to ensuring that your privacy is protected. Should we ask you to provide certain information, then you can be assured that it will only be used in accordance with this privacy statement.

Malcolm Gray may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 September 2017.

Why we need your information

There are three main reasons why we collect information from our website visitors: to enable us to complete appointment bookings; to enable us to complete contact lens orders; and to add subscribers to our blog. We also collect personal details at our practice in order to administer the correct care and services at the correct time.

What information we collect

We collect personal details via the sign-up forms on our website, over the phone and in person at our practice. The minimum information we require is name and email address. We may also require some health information, your postal address, eg if you’re signing up for our contact lens scheme, and for convenience we will also ask for a phone number. We will only ask for the information we really need to enable us to deliver the services we’re offering and we will always be clear about how we intend to use it.

How we protect your information

We take the security and privacy of your information very seriously and have robust security measures in place. We handle your information in the strictest confidence and will never share it with third parties or use it to try to sell to you ourselves. If we ask another organisation to provide services for us, eg administering our website, we make sure they have similarly robust data security in place.

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to the address on our Contact Us page.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

If you have any questions about our privacy policy, please get in touch via any method on our Contact Us page.