What our patients say
The service I received on my recent visit to Malcolm Gray’s Mere Green Branch was second to none. Right from the very thorough eye test, through to the comprehensive fitting and explanation of my new glasses, nothing was too much trouble. I was very impressed with the technology, which ensured I was able to walk out with minimal requirement to adapt to my new Varifocals, and also the super quick delivery time, which was a week sooner than promised. Having been very disappointed with so called ‘free’ eye tests through competitor opticians, I found Malcolm Gray to be a breath of fresh air. Highly recommended.
I thought I would write to thank you for my recent varifocal glasses. In the past I often had problems which required minor adjustments, but this latest pair are perfect and I put it down to the accuracy of the measurements taken by the eyecode machine – what a marvelous piece of technology.
Mr Gray and all your staff, I wish to thank you for all the help and kindness you have given me over the last few weeks.
I have been a customer of Malcolm Gray for almost 20 years, and my wife for about 10. Outstanding optometry specialists, and a great dispensing team who provide an unparalleled level of customer care whilst treating you with respect and dignity. There is always a welcoming atmosphere with a response and service level second to none - we wouldn’t go anywhere else
Having previously used the well known companies based on most High Street locations for years, for both myself and my young daughter, I visited the opticians for the first time. My partner had undergone Retinopathy and was very impressed with the excellent service provided, which prompted me to try Malcolm Gray & Associates. Steve Wright is a very professional Optometrist and dealt with my daughter with care and attention to detail. This led me to book an appointment for myself, and the experience was repeated with an in depth eye examination, excellent consultation and review of my options, leading to my purchase of two pairs of high quality frames and lenses. Having enjoyed a retail management career for years, I’m a strong believer that staff make the company, and this is very clear in this establishment. I will return for a contact lens consultation, knowing that myself and my daughter are in excellent hands, not just for the service we have received, but also for any after sales service that may be required, even if only for the FREE lens cleaner top up when required by way of the in store Optic! Once again, thanks to all at Malcolm Gray & Associates (Sutton) Ltd.
I was recommended to Malcolm Gray and I have to say I was not disappointed. My Optician made me feel at ease throughout the process. He not only explained to me what he was doing, but also why he was doing it. I felt totally assured.
I have just started to use Contact Lenses for the first time, something I wanted to do for some years but was very nervous about trying. Malcolm Gray & Associates helped me get past this fear and have gave me 1st Class attention, 100% customer satisfaction and a Competitive Price.Having used a Major Multiple in the past I know I would never received the same standard of service. I am a very happy customer. Thank you.
Thank you so much for everything you did for me. Your customer service is excellent and you are certainly a people oriented practice that tries to put smiles on people’s faces.
If you suffer from dry eyes, like I do, then you have certainly come to the right place for help. Steve Wright is the person to see. He knows his subject, with respect to dry eyes and he is on your door step and readily available. With helpful advice and products to match it is good to speak to someone who understands your problems, and he can also point you in the right direction if you need further help. My experience with severe dry eyes has confirmed to me how eye health is extremely important.
A clinician recommended Malcolm Gray to us more than 10 years ago. Over these 10 years the quality of service and the quality of advise dispensed has been second to none. Equally as important has been the continuity of familiar and friendly faces who understand our requirements and preferences. In my opinion this is what sets Malcolm Gray aside from their High Street competitors
I would like to thank you for the fantastic service that I have received over the last few weeks! From my routine glasses check to my new contact lens fitting. As a long term wearer of gas permeable lenses I decided to move on to soft lenses and I cannot believe the difference it has made! Steve has been so patient In finding the correct fit, prescription and contract for me. Sarah-Lou has been fantastic too, always so welcoming and soooooo patient with me whilst I tried to get used to the ‘putting in’ and ‘getting out’ of my new lenses. I would highly recommend this practice, the service has been friendly, welcoming and efficient, nothing is ever too much for them. My sincere thanks again
We have been coming to Malcolm Gray for over 4 years to have glasses fitted for our 3 children. The customer care and helpful demeanor of all the staff have contributed to making our children very happy wearers of glasses. Thank you for consistently being excellent opticians.
Thank you so much for helping me sort out my varifocals. I love them and from day one they have been perfect – no getting used to them was required – I don’t know what I was worried about! I can happily read my texts and magazines as well as watching the TV, how’s that for multi tasking!
I am keen to tell you that my new goggles, complete with prescription lenses were a spectacular success. The goggles did not fog up and thanks to your optician’s recommendation to use eye drops the skiing experience was much more enjoyable. I should like to thank you and your optician for helping to make my holiday so good.
I wish to put on record my thanks for all your efforts on my behalf in ensuring my prescription spectacles were correct. My sincere thanks to you and all your staff who constantly ensured I was well looked after.